Best IT World (India) Private Limited (Hereinafter referred to as “iBall”/”we”/“our”) warrants that any iBall hardware product that you purchase is free from defects in materials and workmanship under normal use during the specified warranty period. These Warranty Terms and Conditions apply only to products purchased directly from iBall or its authorised resellers. No warranties or conditions, whether express or implied, apply after the limited warranty period has expired, unless the warranty has been duly extended. Products not covered under this policy are outside the scope of warranty, and service or support for such products shall be provided on a chargeable basis only. This policy is designed to ensure a clear, reliable, and customer friendly support system.

WARRANTY IS APPLICABLE ONLY WHEN:

1. Product is for personal use.
2. Product is under warranty period
3. Product purchase invoice/bill (tax paid) is available and shown during repair.
4. Warranty and serial number stickers are intact and not tampered.
5. Product is not opened/attempted to repair except the authorised service centres and its authorised engineer(s).
6. Product PCBA & their components are not damaged, burnt, rusted, water-logged, tampered, etc (or any non repairable condition) etc.
7. This Limited Warranty applies only within India. By making a claim, you are deemed to have read and accepted all terms and conditions.

WARRANTY CEASES IN CASES WHEN:

1. Product is not manufactured by or for iBall, as identified by the “iBall” trademark, trade name, or logo affixed to it.
2. Product is sold outside the official warranty territory.
3. Original Proof of Purchase is not furnished.
4. Any Remarking on the product such as mentioning the date of sale etc.
5. Trying to modify the actual product
6. Trying to tamper iBall logo
7. Product is used for commercial purposes
8. Resale of product after use etc.
9. Products with missing or altered service tags or serial numbers.
10. Product is not used as per instructions mentioned or improper use of products determined by iBall authorised service centres or failure to perform preventive maintenance.
11. Product is not purchased from iBall or its Authorised Sales channel both online and offline.
12. Product is placed at a site that is not recommended for operation.
13. Some accessory assembled in a system which is not sold by iBall authorised channel.
14. Defects generated due to conditions/situation beyond control like lightening, surge/abnormal voltage, act of God etc.
15. External causes such as accident, abuse, misuse, use in unsuitable environments etc.
16. Failure to follow the User Guide.
17. Repairs, servicing, or modifications carried out by unauthorised personnel.
18. Normal wear and tear, including surface coating damage.
19. Any physical damage to the product.
20. Software, including without limitation, the operating system and software added to the
    iBall-branded hardware products through our factory-integration system, third-party software or the reloading of software.
21. Products for which iBall has not received payment
22. Damage caused by improper packaging during transport to an authorised service centre.
23. Damage from incorrect installation or use of third-party accessories.
24. Damage caused by viruses, malware, worm, or similar malicious threats not introduced by iBall

HOW TO AVAIL WARRANTY SERVICE

If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting iBall service centres or authorised Service Providers. A list of these centres is available at (website hyperlink). iBall provides general service and technical support in accordance with its current policies. The level of support may vary depending on the product. If any part of a product is repaired or replaced, the warranty will continue only for the remaining unexpired period of the original warranty. The time taken for repair, replacement, or transit will not extend the warranty period.

CUSTOMER RESPONSIBILITIES FOR WARRANTY SERVICE

Before warranty service is provided, you must take the following steps: 

1. Secure the Original Proof of Purchase of the product, which clearly indicates the name and address of the seller, the date and place of purchase, the product type and the serial number.
2. Backup or secure all programs and data contained in the product. iBall is not liable for any data loss before, during, or after repair, replacement or service.
3. Provide the Service Provider with the Product itself (where applicable) to enable inspection, servicing, or repair.
4. Follow the service request procedures specified by the Service Provider.
5. Provide the Service Provider all system keys or passwords (if any).
6. Provide the Service Provider with sufficient, free, and safe access to your facilities to perform service. 
7. Remove or modify any confidential, proprietary, or personal data to prevent unauthorised access, as iBall is not responsible for any data loss or disclosure. 

TYPES OF WARRANTY SERVICE:

1. DEAD ON ARRIVAL (DOA)

• The DOA period is 7 days from the date of purchase.
• As the name suggests, product should be in dead condition meaning product does not turn on at the time of operation.
• User should submit such product to nearby authorised service centre with its intact packing/accessories and in brand new condition.
• Upon confirmation of defect from service centre, user shall be eligible for a brand new replacement.

2. UNDER WARRANTY (UW)

• The duration between DOA and Out Of Warranty is known as under warranty duration.
• User can get their product serviced from nearby service centre for any tech defect.
• Under Warranty products are serviced in below mentioned manner.

A. Carry In / In-House/ Return To Bench Services:

User is required to visit the nearby authorised service centres along with defective product. 

B. Onsite /Door Step Services:

As per municipal limits and product category criteria, engineers visit the customer’s given address or seller place to repair the product.

On-site warranty service is applicable only in selective cities only.

3. OUT OF WARRANTY (OOW)

• When the duration of the warranty expires for a particular product, user can rectify the defect of the product as per applicable charges in this duration.
• Repair must be carried out at Authorised service centres only.
• iBall will provide support services to ‘out of warranty’ products, provided the said products and spare parts are available in its inventory. In case of lack of availability due to the products/spare parts not being manufactured any more by iBall (due to reasons attributable to advancement in technology, innovation, new product launch etc.)

iBall, at its sole discretion, may offer to provide the customer with an upgraded product or a refurbished product. The cost of the upgraded product or a refurbished product, which is not negotiable, may vary product to product and the customer will be required to bear the same. 

Warranty Period for iBall Product Range: 

FEW DEFECT DEFINITIONS/CONDITIONS

1. Monitor Defect Pixel limitation

3 (Bright pixels) + 3 (Dark pixels) = 6 (Total pixels); (Monitor containing less pixel defect then 6 pixels, does not fall under defect category)

What is Bright and Dark Pixel?

An imperfection may appear on the screen if either the pixel or sub-pixel is stuck always ON; a bright pixel on a dark background, or it is stuck always OFF; a dark pixel on a bright background.

2. SMF Battery warranty will be null and void under below circumstances

• Deep discharge; less than 9V
• Battery found in bulge form
• Reverse charge / Over Charge
• Battery terminal found soldered, etc

LIMITATION OF LIABILITY 

1. iBall is liable only for loss or damage to the product while it is in the possession of the service provider. Neither iBall nor its service providers are responsible for any loss or disclosure of data, including confidential or proprietary information.
2. iBall is not responsible for damage arising from failure to following instructions relating to the product’s usage.
3. iBall’s liability in any dispute is limited to the total amount paid for the order or product at issue.
4. iBall, its affiliates, suppliers, resellers, and service providers, are not liable for -

• Claims from third parties seeking damages.
• Loss, damage, or disclosure of personal or business data.
• Special, indirect, incidental, punitive, or consequential damages, including but not limited to loss of profits, revenue, goodwill, or anticipated savings.
• Total damages exceeding the amount paid for the product.

iBall AND THIRD-PARTY SOFTWARE SUPPORT.

If iBall determines that the issue with your product is related to a third-party software application, iBall may provide contact details for the third-party software supplier or assist in connecting with them. The service provided by iBall under this section is limited to as described above. To the extent permitted by law, iBall is not responsible for third-party software or the acts or omissions of any software supplier.

USE OF PERSONAL CONTACT INFORMATION

By requesting warranty service, you authorize iBall to collect, store, and process your personal details, such as name, contact information, and address, to facilitate the service. iBall may also use this information for customer satisfaction inquiries, or recalls etc. Additionally, it may be shared with authorised entities acting on behalf of iBall or disclosed as required by law. More details are available in the iBall privacy policy at: (Website hyperlink)

GENERAL TERMS & CONDITIONS 

• The terms of warranty are subject to change from time to time without prior notice to customers, as per market trends and management discretion.
• Fault description must be accurate. Undeclared faults may not be serviced.
• Warranty is non-transferable and shall not be considered in case of any resale.
• The warranty period starts from the first purchase of the product.
• Warranty is not applicable to User manuals, third-party software, settings, content, data, or links downloaded to the product.
• Warranty repairs are subject to our terms and conditions. The engineer’s decision is final.
• Customers must remove any accessories before handing over products. iBall is not responsible for the accessories.
• Commercial purposes means product is used to achieve commercial or financial goals.
• Products used in an office environment through which administrative or clerical types of activities are conducted do not fall under this category.
• Authorised Service Centres reserve the right to deny the repair of an outdated model in case of spare unavailability until further confirmation.
• Repair timelines are estimates. Delays (up to 6–8 weeks) may occur, and no claims for damages will be entertained.
• Warranty is void if damage is caused by non-standard/sub-standard accessories (batteries, chargers, memory cards, etc.)
• Original receipt/job sheet is required to collect repaired products.
  
• Products must be collected promptly with full payment (for chargeable repairs).
  
• Products will be held for up to 45 days after repair completion/intimation. Uncollected products may be disposed of, and iBall will not be liable.
  
• Charging/data transfer speed using iBall cables depends on the charger and device used.
• iBall shall not be responsible for the damages caused due to transportation/ any missing product(s) couriered by dealer/ end user to Authorised Service centres and services are not provided for such cases except at the discretion of iBall.
• In the event of replacement, customer needs to visit nearby authorised service centre with the full product, its accessories with intact packing. Replacement at onsite not permitted.
• Immediate replacement/repair depends on availability of equivalent products/spare parts.
• Same colour combination cannot be committed in the event of replacement. Customer will have to accept the replacement with available colour combination in stock.
• No DOA is applicable for the products that have been serviced on-site.
• Products are warranted against defects under normal use. However, iBall is not liable for losses such as inconvenience, time, profits, business opportunities, goodwill, data, or personal/commercial damages. Liability is limited to the cost of the product.
  
• Cosmetic damage (scratches, coating wear, logo/key print erasure, casing damage) is not covered under warranty but can be refurbished on a chargeable basis.
• In the event of replacement, if same model is not available then an alternate model at an equivalent value shall be provided. Price of the product will be referred as current market rate or user invoice rate, whichever is lower. If alternate model at an equivalent value is not available then a different model shall be issued with difference charges + GST.
• If a product is used for 6 months and above, will attract depreciation in its value. Exchange/ refunds. Etc will be decided based on the depreciated value.
• Out of warranty & Critical cases shall be accepted for repairing only as per applicable charges and subject to certain conditions on a case to case basis. In the event, if the product can’t be repaired it shall be returned back to customer. 
• Repairs and/or service on products with physical damage shall be purely on chargeable basis and at the sole discretion of iBall. 
• In the event of any service being availed from iBall on chargeable basis, the charges for the same have to be paid in cash in advance at the service centre at the time of handing over the product for repair and/or service.
• For valid claims, iBall may repair or replace products at its discretion, using new or factory-refurbished units.
  
• Warranty is void if damage is caused by non-standard/sub-standard accessories (batteries, chargers, memory cards, etc.).
• In case the product’s functioning is affected or damaged due to the presence of any foreign objects, such complaints will not be covered under warranty and will be treated as out-of-warranty service.
• Onsite warranty is applicable to selective pin codes only.
• Warranties might differ across all models of the same product category. Please ensure to check warranty term of a product on our website before purchasing.
• Performance/compatibility with third-party devices, software, or services may vary. iBall is not responsible for such issues.
• We reserve the right to retain any defective spares obtained from the user’s defective product against the new spare replaced by iBall. This is to ensure E-Waste compliance.
• For products which do not fall under the category of onsite service, the customer can avail onsite services with the below-mentioned visiting charges:
  
  
  • 1 to 25 Kms – Rs.150/-
  • 26 to 50 Kms – Rs.200/-
  • 51 to 75 Kms – Rs.250/-
  • 76 to 100 Kms – Rs.300/-
  • 101 to 125 Kms - Rs 500/-
  • 126 to 150 Kms - Rs. 550/-
    
    
• Distance will be calculated from the Service centre pin code to user pin code via GOOGLE MAPS.
• We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control and not reasonably foreseeable.
• Any disputes arising out of the warranty service or any matter incidental thereto, shall be settled under the laws of India and the courts of Chennai, Tamil Nadu shall have exclusive jurisdiction.